Відео

The Tailwind controller is connected by WiFi. It does not have an ethernet port.

@@TailwindGarage A terrible design choice made by far too many device manufacturers. Wired Ethernet should always be an option for devices that are not and do not need to be portable.

@@r6u356une56ney we conducted surveys during the design phase and asked if they would like an Ethernet port. Lots of yes answers. Then we asked if they currently had an Ethernet cable that ran to their garage and if not, would they be willing to install one? Most answers to that were No, but still some yes. Then we asked if they would be willing to pay the roughly $5 to $7 extra it would cost to add the Ethernet option (we didn’t want to make 2 different models - so it was WiFi + Ethernet or just WiFi). When we asked that question all answers came back as “No”, so the Ethernet port was pulled from the design. All of that said, Tailwind is doing very well and growing. We recognize there are applications and customers that would benefit from having an Ethernet port. There might be something on the roadmap to address that segment of the market.

they work perfectly with roller doors. You just purchase the universal sensor version - shown in the installation video.

we do not currently have an installation video for this, but if you have any questions please contact support@gotailwind.com and someone can help you with any questions you may have about it.

The only "actions" available in Siri Shortcuts are open / close / check status. You can create lots of various Shortcuts but the "action" has to be one of these 3 as those are the ones we support in Shortcuts.

I have a quite limited understanding of how to create shortcuts, so I apologize if this is an obvious question. By using the open action, could I create a shortcut to open the door for 500 ms? And if so, how would I do this?

@@brendajahnke8638 Our supported shortcut actions are open / close and check door status. We don't have a shortcut action to partially open the door but you can partially open the door by tapping and holding the door icon. There is another video on our channel that shows how to set up partial open.

Our pleasure!

Yes. As our app requests various permissions it explains what they are for. You can deny permissions as long as you don’t enable the features that need them. As far as personal information, we only collect the basics necessary for the system to function and you can completely delete your account at any time. All data is encrypted.

Why not? That is how the majority of professional commercial roll-up door alarm installations are done.

If you have the auto-open configured it will open the garage door when you arrive. If you use your garage as your main entrance to your home like many people do, then nothing really changes except you parked in the driveway instead of the garage. But if you arrive home and decide you want to park in the driveway this time and DON'T go into the house through the garage, you'll just have to close it. That's it.

Yes it does!

Looking at that.

Glad you like it Adam! We hope you get years of great service out of your Tailwind system

There isn’t a video but the instructions are included inside the adaptor box.

Hi Hal. Thank you for choosing Tailwind! You can hang the adaptor or zip tie it to the hanger brackets that hold up your opener. Some customers even just let it hang loose. Bottom line is you can mount it however you wish. If you look at our vehicle sensor product page you will see an explanation about what it does and if you need one for your use case. The vehicle sensor setup video is also a suggested video at the end of this installation video.

Thank you. Most of our customers actually have 1 garage door based on ordering patterns, but you are correct - we didn't show a multi-door installation as we tried to keep the video as short as possible while still hitting the important points. We do mention that additional door kits are required for multiple doors in the video, and further guidance is provided in the user manual that ships with the product. Tailwind additional door kits come with almost 33 feet of wire to accommodate high ceilings, etc. We try to make sure you have enough for almost any installation.

I have tailwind on two doors. Yes it is a lot of wire but it wasn't a big deal to run it along the rails with the provided clips and have a neat install. I do find that the tailwind does always detect when I arrive home about 10 percent of the time by GPS but that is a separate issue.

​​@@BradThurberI suspect you meant doesn't always detect

This only applies to the J-track version. The universal sensor version is in stock and shipping immediately.

We appreciate your business!

That’s a separate video ua-cam.com/video/XHBmh5yqt0w/v-deo.html

@@scottriesebosch7832 perfect

You have to set up each sensor on each person's account / phone. So first, share access with someone (we have a video for that). Then, on their phone, follow our other video on how to set up a vehicle sensor. You can set up the same sensor on as many phones as you like.

if you activate the Tailwind custom Alexa skill you get this feature. You can find it in the Tailwind app under "integrations". You can follow the Alexa setup video on our channel if you need more help linking up that skill.

If you leave it will close whatever door you programmed it to close regardless of whether or not another vehicle sensor is still in the garage. It is often the case where someone has 2 or more cars in the garage, but leave in one. It will close the door if it detects that you’ve left in any car with a sensor and you didn’t already close the door before leaving.

@@scottriesebosch7832would it automatically open if one car home? I’m planning to get 2 sensors using for one door

@@dillonle4034 Yes that is no problem. If one car is home already and you arrive home in your other car, it would still open the door upon arrival.

You can have it set to a name and just say “Alexa open XYZ” and it works. You just have to install the Alexa Smart home skill. Tailwind has 2 Alexa skills. You can install both if you wish.

@@scottriesebosch7832 awesome, thank you. Have a few other questions. I emailed the info email but thought I’d ask here since you respond so quickly :) - I have 2 garage doors and I’m trying to figure out which one of the door kits I need? Also, I plan on adding a swing gate for my driveway and wanted to confirm that I will be able to add another door kit for use on the gate. Everything would be put in a waterproof box but want to make sure this will work.

@@drewm6851 you can use either door kit. The Pro door kit is easier to install, but some garage doors have lifting brackets that "ride up" the tracks and would collide with the pro sensor. That's pretty much the only reason you would want the above door kit (well that and the fact that the above door is cheaper). Yes you can control up to 3 doors / gates with a single controller as long as they're all within reach of the controller.

@@TailwindGarage great, thanks for answering all my questions. I noticed that the sale is now finished 😔 will you be doing another sale? The sale price made it attractive to me to replace my Remootio. Let me know if you are going to do another sale soon

@@drewm6851 we aren't planning any further sales. Black Friday almost wiped out our inventory. Response was huge.

gotailwind.zendesk.com/hc/en-us/articles/360021091252-Current-Alexa-Commands

we could not agree more. However this is on Google's task list not ours. We've been chasing them for over 2 years to make those buttons functional. Ironically they are functional in their Home Speaker products (like the Nest Hub for example), but not in their Smartphone app. They told us it should be done this past summer. Still crickets.

@@TailwindGarage thanks for the reply. So far it's been a great product and much more responsive than MyQ. The only thing is that I wish I could have the garage door close closer than 250ft so I could ditch my remote in my car. Otherwise, works like magic.

It depends on what you mean when you say "with sensor". It comes with the door sensor. It does not come with the vehicle sensor. Android users do not need the vehicle sensor as long as their phone is paired with their vehicle bluetooth.

@@TailwindGarage the piece that put inside your car to detect when you’re near by

@@dillonle4034 That piece is called a vehicle sensor and is sold separately because not all users will require it.

gotailwind.zendesk.com/hc/en-us/articles/360020649392-Tailwind-Vehicle-Sensor-User-Manual

This should not be a problem. Please contact support@gotailwind.com and our team will help you. Please be sure to let them know what specific error or issue you're having, such as a screenshot of an error you're getting.

@@TailwindGarage the problem is when l download the skill from amazone and not able to link to tailwind and yes l put a 4 digits code

@@francoisbeaulieu2141 I contacted our support team for you since it appears you would like to communicate here instead of contacting them. Here is the response they gave: Please note we have 2 skills and 2 integrations. You must turn on / configure the integration in the Tailwind app first as shown in the video.

Yes it can, but I think you will find that it triggers later than the Tailwind auto-close does.

If you share access with her under the "share access" menu, she will log into the Tailwind app using her email address and password. Then she will tap on "vehicle list" and add the vehicle in her app on her phone.

It does work fine with iPhones, but if you want the auto-open feature you need a vehicle sensor because Apple does not allow apps to detect the presence of vehicle Bluetooth connections.

Not yet. I was pestering them about this earlier this month. They have not implemented an icon to actually control garage door device types. Hopefully more people request it and they’ll move faster on it :)

@@scottriesebosch7832 thanks. So the garage door icons do not do anything at the moment? To do anything has to be thru voice? How about part of a routine (say sunset) that will allow it to say the status of the doors at sunset?

Actually in that particular case Tailwind would detect that the door is already open and would not send any commands to the garage door opener as you approach home because the door sensor would detect that the door is "not closed", which is determined by the system as "open". In short, it can only determine door states of "open" and "closed". If it is already open, even partially, that is interpreted as "open". Interestingly Tailwind does have a command in the app for partial open. You can tap and hold on the door icon and it will open the door part way (you set how far), but it can still only determine open or closed states as the door sensor trips when the door is fully closed. Anything other than "fully closed" is considered "open"

@@TailwindGarage Thanks. One more question: I may not want to open automatically while returning home so can I say, "OK GOOGLE, open my garage door"?

@@Chucka1463 yes you can. Google does require a PIN code, so it would be "Ok Google, open the garage door", then Google will ask for a PIN code. You say the PIN code and the door opens. This is a Google security requirement that they apply to any device that gives access to your home - so same thing for smart door locks as well.

@@TailwindGarage Thanks for the info. I ordered today, how long until I receive the product in California?

@@Chucka1463 should be about 10 to 14 days at most. Hopefully quicker!!!

Thanks Mark!

Hi Jeff. We actually just added this feature recently so we wanted to let our UA-cam subscribers know about it and how to use it.

You only need the PIN code for opening the garage door. You do not need it for closing or checking status. This is MANDATORY by Google because it allows access to your home. They have the same policy for door locks. There is no way to bypass this Google requirement for opening / unlocking access to your home unless you do a workaround through IFTTT or something like that.

@@TailwindGarage I understand, thank you.

Too much stupid news talking about breakins

Hi Ike. I'm not sure why that would happen. That's a new one. If this is still happening please contact us at support@gotailwind.com